Refund policy

Return & Refund Policy

Last updated: September 12, 2026

1. Overview

At NewHope, your satisfaction is our priority. All our products are digital and delivered electronically, so this policy explains how delivery, access, and refunds work. By completing a purchase, you agree to the terms below. Please read this policy before completing your order.

2. Digital Products and Instant Access

Every product sold on this website is a digital product, such as e-books, guides, and downloadable materials. Nothing is shipped, and no physical return is possible. Because access is granted immediately after purchase, sales are final once the product has been downloaded or accessed, except in the situations described in Section 4 and except where the consumer law of your country or state gives you additional rights, as described in Section 9. This term is disclosed to you before checkout and you accept it when completing your order.

3. Delivery and Access

Your download link is sent by email to the address provided at checkout as soon as your payment is confirmed, usually within a few minutes. The link remains active for 30 days and allows up to 5 downloads. If your link expires, reaches the download limit, or fails for any reason, contact us at contact@myloveworld.shop with your order number and we will reissue it free of charge.

If your email has not arrived within a few minutes, please check your spam, promotions, and junk folders before contacting us.

4. When You Are Eligible for a Refund

• You were charged but never received access to the product
• The files are corrupted, incomplete, or cannot be opened, and we are unable to resolve the issue
• You were charged more than once for the same order
• The product delivered materially differs from its description on our website
• The purchase was made without your authorization

If you have not yet downloaded or accessed the product, you may also cancel your order for any reason within 14 days of purchase and receive a full refund.

5. When Refunds Are Not Available

Subject to Section 9 and to any rights you have under applicable law:

• Change of mind after the product has been downloaded or accessed
• Failure to apply the material, or results that did not meet your expectations. Our products are informational and no specific outcome is promised or guaranteed
• Requests made more than 14 days after the purchase date, where no fault in the product is claimed
• Inability to open a file because of a device or software limitation on your side, where we have offered a working alternative format
• Gift cards and promotional credits

6. How to Request a Refund

To request a refund, email contact@myloveworld.shop within 14 days of your purchase with the following information:

• Your order number
• The email address used at checkout
• The reason for your request

Our team will respond within 1–2 business days. Most access and download problems are solved quickly, so please allow us to help before requesting a refund.

7. Refund Processing

Once your request is approved, the refund is issued to your original payment method within 5 business days. There are no shipping or handling charges to deduct, so approved refunds are issued in full. Depending on your bank or card issuer, it may take an additional 3–10 business days for the credit to appear on your statement. If you have not received your refund after that period, please check with your bank first, then contact us at contact@myloveworld.shop and we will provide confirmation of the refund.

8. Cancellation Rights (United States)

Purchases made online are not covered by the FTC’s Cooling-Off Rule, which applies to certain sales made at your home or at a temporary location. The 14-day cancellation window described in Section 4 is offered voluntarily and in addition to any rights you may have under the laws of your state, which are not affected by this policy. If we are unable to deliver your product within 24 hours of purchase, you are entitled to a full refund.

9. International Customers

If you are a consumer outside the United States, you may have mandatory rights that cannot be excluded or limited by this policy. Nothing in this policy affects those rights, and where they conflict with anything stated above, those rights prevail.

United Kingdom. Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of purchase. For digital content supplied immediately, this right ends once the download has begun, provided that you gave your express consent to immediate supply and acknowledged that you thereby lose your right to cancel, which you do at checkout. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you are entitled to a repair or replacement and, where that is not possible, to a price reduction or refund.

Australia. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product remedied if it is not of acceptable quality and the failure does not amount to a major failure.

New Zealand. Where you purchase as a consumer, the guarantees under the Consumer Guarantees Act 1993 apply and are not excluded or limited by this policy.

Canada. Consumer protection legislation in your province or territory may give you additional rights, including in relation to distance contracts and non-delivery. Those rights apply in addition to this policy.

European Union. You have a 14-day right of withdrawal for digital content, which ends once supply has begun with your prior express consent and your acknowledgement that you thereby lose that right. You also benefit from the legal guarantee of conformity for digital content under Directive (EU) 2019/770.

To exercise any of these rights, contact us at contact@myloveworld.shop with your order number and a clear statement of your request.

10. Corrupted or Inaccessible Files

If your files are damaged, incomplete, or will not open, contact us immediately at contact@myloveworld.shop with your order number and a description or screenshot of the problem. We will resend the files, provide an alternative format, or issue a full refund at no additional cost to you.

11. Wrong Product Received

If you were given access to the wrong product, contact us at contact@myloveworld.shop and we will send you the correct product promptly at no extra charge.

12. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us before opening a dispute with your bank or card issuer. We resolve most cases quickly and directly. Filing a chargeback without contacting us first may result in the suspension of your access to purchased materials while the dispute is reviewed, and we may present our delivery records, including download logs, to the card issuer.

13. Governing Law and Disputes

This policy is governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles. Customers resident in the United States are also subject to the individual arbitration and class action waiver provisions in our Terms of Service, which include a 30-day right to opt out. If you are a consumer resident outside the United States, this choice of law does not deprive you of the protection afforded by the mandatory consumer-protection provisions of the law of your country of residence, which continue to apply.

14. Contact

For any question about access, refunds, or this policy, email us at contact@myloveworld.shop. Our mailing address is 30 N Gould St Ste R, Sheridan, WY 82801, United States.